Energy Diary

Consumer support as Greece liberalises energy markets

 Argyro Stavroulaki, EKPIZO

Argyro Stavroulaki, EKPIZO

EKPIZO takes a holistic approach to protecting the rights of energy consumers—including holding energy providers and authorities to count.

In 2013, between 20% and 25% of Greek households were thought to be fuel poor, often linked to the fact that more than 60% of houses lack adequate insulation. While the extended financial crisis has left many families with low income, a large knowledge gap also comes into play.

As the country moves to liberalized energy markets, EKPIZO is stepping in to ensure that customers don’t end up worse off when choosing a provider. Through an online platform, they  raise awareness, promote information sharing among consumers, and offer legal and technical support as well as complaint management.

On behalf of consumers, EKPIZO evaluates providers in terms of pricing, services and opportunity to opt for clean energy sources.  They also work with providers to improve customer relations, for example by simplifying energy bills.  

In parallel, EKPIZO lobbies to encourage the government and the Energy Regulatory Authority to implement EU and national legislation.

EKPIZO supports competition in the Greek energy market. It just wants to be sure that the move will benefit consumers—and believes acting on their behalf in close collaboration with providers and authorities will create a win-win-win outcome.

Argyro Stavroulaki, Deputy Director of EKPIZO, is one of five winners among 15 finalists in the Tackle Fuel Poverty Initiative launched by the Schneider Electric Foundation, the Ashoka Foundation, and Enel Group. Check out her video interview to learn more.

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